LEGAL
Privacy Policy
How ZazaVibe handles information used to operate the store, process orders, deliver purchases and support customers.
Who operates ZazaVibe
ZazaVibe is operated by CREST LIMITED, 99 Pui To Road, Tuen Mun, New Territories, Hong Kong. Privacy questions can be sent to [email protected].
Adults only
ZazaVibe sells products intended for adults. The store is not directed to children, and customers must meet the applicable age requirement in their location before purchasing adult products.
Information we collect
Depending on how you use the store, we may process your name, email address, phone number, shipping and billing details, order information, customer-support messages, and technical information such as device, browser, IP address and site activity.
How we use information
We use information to operate the storefront, maintain cart and checkout sessions, process orders, coordinate payment with payment providers, fulfill and track shipments, send transactional messages, prevent abuse or fraud, improve store performance and respond to customer-support requests.
Marketing email
If you voluntarily submit your email address through our newsletter form, we use that address to send ZazaVibe marketing messages such as occasional offers, new arrivals and product or wellness content. Newsletter signup is separate from transactional order messages. You can ask us to stop marketing email or remove your newsletter subscription at [email protected].
Service providers
Necessary information may be shared with providers that support payment processing, hosting, email delivery, logistics, analytics, security and fraud prevention. Those providers receive information needed to perform their service and are responsible for handling it under their own legal and contractual obligations.
Cookies and similar technology
We may use cookies or comparable browser storage for essential functions such as cart, checkout and session continuity, and for permitted analytics or performance measurement.
Retention and security
We retain information for as long as reasonably necessary for order fulfillment, accounting, fraud prevention, legal compliance and customer support. We use technical and organizational safeguards appropriate to the information we process, although no online service can guarantee absolute security.
Your privacy requests
Depending on the law that applies to you, you may have rights concerning access, correction, deletion or other handling of your personal information. Customers in Canada may also request access to or correction of personal information and, where applicable, withdraw consent to non-essential uses, subject to legal exceptions.
Submit a privacy request →