Frequently asked questions

Is the packaging discreet?

Yes. Orders use plain outer packaging without sensitive product information on the outside.

How long does delivery take?

Orders are normally processed within 1–3 business days. Estimated transit after dispatch is 5–12 days with Standard or 3–7 days with Express. Actual delivery may vary by location and carrier conditions.

How much is shipping?

United States: Standard $6.99, free on orders $60.00+; Express $15.88.

Canada: Standard CA$9.99, free on orders CA$85.99+; Express CA$24.99. Canadian delivery includes applicable import duties and taxes.

Exact availability and charges for your address are shown at checkout. See our Shipping Policy for details.

How can I track my order?

We email your tracking details when carrier tracking becomes available.

Can I cancel an order?

You can request cancellation within 2 days if the order has not shipped. Contact us as soon as possible.

Can intimate products be returned?

Eligible unused and unopened items with their original hygiene seal intact may be returned within 30 days of delivery. Opened or used intimate products are generally not returnable for hygiene reasons, except for defective or incorrect items or where required by law. Please read our Returns & Refunds Policy.

What if my item is damaged, defective or incorrect?

Contact us promptly, preferably within 7 days of delivery, with your order number and clear photos or a short video. We can review replacement or refund options. This does not reduce your applicable legal rights.

How are payments handled?

Checkout uses supported secure payment providers. Never send your payment-card details or account password by email.

Need help choosing a product?

Email [email protected] with your questions, and we can help explain available features.